(See also: Adding Comps For a Patron, Making Reservations For Subscribers)

To fulfill telephone sales for a patron, you must locate or add the patron, and once you are viewing their “My Tickets” screen, click the “Buy Tickets” tab.

From that point on, you can enter information on behalf of the patron as if they were making the purchase themselves online. The only difference is that as a box office staff member, you can also record the purchase as Check or Cash, whereas customer self-purchases can only be paid by credit card.