Audience1st User Guide and Reference

• Home
• First Time Setup
• Tutorial Videos
• Site-Wide Options
• Using a Credit Card Swipe
• First-Time Setup
• Overview of Important Concepts
• Patron-Reported Issues
• Password Warnings
• Working With Patron Records
• Deleting Customers
• Merging Duplicate Customer Profiles
• Updating Customer Profile
• Looking Up or Adding a Customer
• Season Setup
• Setting Up Redemptions
• Setting Up Tickets, Subscriptions, and Nonticket Products
• Reserved Seating and Seat Maps
• Setting Up Productions
• Overview
• Advance Sales And Reservations
• Immediately Stopping Sales For a Performance
• Rescheduling a Performance
• Cancelling a Performance
• Order Cancellations and Refunds
• Telephone and Remote Sales
• Making Reservations For a Patron
• Adding Comps For A Patron
• Front of House Operations
• Will-Call/Reservation Check-in
• Walkup Sales
• Check-In Subscribers Without Reservations
• Front of House Dashboard
• Importing External Vendor Will-Call Lists
• Donations
• Accepting and Recording Donations
• Account Codes
• Reports
• Emailing patrons based on show attendance
• Customer Data Mining
• Financial Reports
• Ticket and Subscription Sales Reports
• Types of Reports
• Donation Reporting
• Customing Audience1st's Appearance
• Customizing Ticket Sales View
• Customizing Patron Checkout View and Door List
• Customizing Transacational/Confirmation Emails
• Integration With Your Theater's Website
• Creating Links to Buy Subscriptions or Camp/Course Enrollments
• "Donate Now" Link
• Simple RSS Ticket Availability
• Creating Links to Productions or Performances
• Show Calendar
• Real-Time Ticket Availability Thermometer
• Integration With Other Sites
• External Feeds and APIs
• MailChimp Integration

Manually Record Mailed-In or In-Person Donations

You can manually record a donation that is mailed or handed over at the box office, whether cash, check or credit card.

Find or add (switch to) the customer who mailed in or submits the donation. Under the yellow customer navbar, click “Record Donation…” and fill in the amount, date, and account code for the donation. For credit card donations, clicking the “Credit Card” button will bring up a form for entering card details.

Accept Donations Online

A URL of the form https://audience1st.com/your-venue-name/donate_to_fund/XXXX, where XXXX is an Account Code string, will land the patron on a “donate by credit card” page such that the donation will be credited to the corresponding Account Code.

If XXXX does not correspond to any existing Account Code, the default Account Code for donations (see First-Time Setup) will be used.

If this page is viewed in Admin mode, a cash or check donation can be recorded to the specific fund. If viewed by a regular patron, the only way to donate is via credit card.

Accept Donations With Ticket Purchases

The regular ticket/subscription sales flow includes an option to add a donation to credit-card self-purchases. You can control which account code receives such donations

Editing Donations After the Fact

Any donation, whether self-made by a patron or entered by staff, can be edited later (for example, to add a comment about how to use it, or to properly backdate a donation that was entered many days after the check was dropped off). See donation reporting to look up and edit specific donations.