Audience1st User Guide and Reference

• Home
• First Time Setup
• Customizing Audience1st's Appearance
• Tutorial Videos
• Site-Wide Options
• Using a Credit Card Swipe
• First-Time Setup
• Overview of Important Concepts
• Working With Patron Records
• Deleting Customers
• Merging Duplicate Customer Profiles
• Updating Customer Profile
• Looking Up or Adding a Customer
• Season Setup
• Setting Up Redemptions
• Setting Up Tickets and Subscriptions
• Reserved Seating and Seat Maps
• Setting Up Productions
• Overview
• Advance Sales And Reservations
• Telephone and Remote Sales
• Making Reservations For a Patron
• Adding Comps For A Patron
• Front of House Operations
• Will-Call/Reservation Check-in
• Walkup Sales
• Check-In Subscribers Without Reservations
• Front of House Dashboard
• Importing External Vendor Will-Call Lists
• Donations
• Accepting and Recording Donations
• Account Codes
• Reports
• Customer Data Mining
• Financial Reports
• Ticket and Subscription Sales Reports
• Types of Reports
• Donation Reporting
• Integration With Your Theater's Website
• Creating Links to Buy Subscriptions or Camp/Course Enrollments
• "Donate Now" Link
• Simple RSS Ticket Availability
• Creating Links to Productions or Performances
• Show Calendar
• Real-Time Ticket Availability Thermometer
• Integration With Other Sites
• External Feeds and APIs
• MailChimp Integration

Audience1st has a variety of site-wide options you can set; most of them will only be set once, but some you may find useful to change periodically. All can be found by clicking the Options tab on the main navbar (you must be logged in as Box Office Manager or higher to see this tab).

Hover over the question mark icon next to each setting on that screen for more information about what that setting controls.

Important: You must click the Save button at the bottom of the screen for your changes to take effect. They will typically take effect within a few minutes.

Most of the options are self-explanatory, but a few that deserve special mention are the ones at the bottom under “Integrations”. These are important options and you must explicitly click “Allow Changes” before you can edit them:

Stripe Key and Stripe Secret

Replace these with the live mode (not “test mode”) key and secret in your Stripe.com account.

Stylesheet URL

If you leave this blank, Audience1st will display using its standard, nondescript visual styling.

However, you can customize the appearance of all Audience1st patron-facing screens using Cascading Style Sheets. To do so, create your stylesheet, post it somewhere publicly available and accessible via a Secure HTTP (https) URL, and enter that URL here. Here are suggestions for where to store your CSS page free of charge:

• If your theater’s separate website has a static content area (for example, WordPress-based sites have directories from which static assets such as images are publicly served), host the file there

• Host it in a public repository on GitHub or GitLab, and use a service such as JSdelivr to serve it directly from there

• Host it on Netlify and serve from there

Note that when you update your stylesheet, depending on how it is hosted, it may take a few minutes for the changes to propagate.

Mailchimp Key and Mailchimp Default List Name

If you use Mailchimp, you can have the results of customer reports exported there for email marketing campaigns. See the Mailchimp Integration article for help.

Staff Access Only

Once you change this to “No”, your Audience1st site will be accessible to the world. “Yes” means only staff members can login.

Sendgrid Domain

Don’t change this unless you plan to use a different email provider setup than the one we’ve provided using Sendgrid.