Audience1st User Guide and Reference

  • Home
  • First Time Setup
  • Customizing Audience1st's Appearance
  • Tutorial Videos
  • Site-Wide Options
  • Using a Credit Card Swipe
  • First-Time Setup
  • Overview of Important Concepts
  • Working With Patron Records
  • Deleting Customers
  • Merging Duplicate Customer Profiles
  • Updating Customer Profile
  • Looking Up or Adding a Customer
  • Season Setup
  • Setting Up Redemptions
  • Setting Up Tickets and Subscriptions
  • Reserved Seating and Seat Maps
  • Setting Up Productions
  • Overview
  • Advance Sales And Reservations
  • Telephone and Remote Sales
  • Making Reservations For a Patron
  • Adding Comps For A Patron
  • Front of House Operations
  • Will-Call/Reservation Check-in
  • Walkup Sales
  • Check-In Subscribers Without Reservations
  • Front of House Dashboard
  • Importing External Vendor Will-Call Lists
  • Donations
  • Accepting and Recording Donations
  • Account Codes
  • Reports
  • Customer Data Mining
  • Financial Reports
  • Ticket and Subscription Sales Reports
  • Types of Reports
  • Donation Reporting
  • Integration With Your Theater's Website
  • Creating Links to Buy Subscriptions or Camp/Course Enrollments
  • "Donate Now" Link
  • Simple RSS Ticket Availability
  • Creating Links to Productions or Performances
  • Show Calendar
  • Real-Time Ticket Availability Thermometer
  • Integration With Other Sites
  • External Feeds and APIs
  • MailChimp Integration

Tutorial Videos

Many documentation pages include links to tutorial videos showing a live demo of the procedure described on the page. For convenience, below is the list of all the videos.

First Time Setup

  • First-time setup
  • Administrator and Staff logins
  • Importing historical customer data

Working With Patron Records

  • Searching for or adding customers
  • Updating customer profile or billing info
  • Adding labels to customers
  • Merging duplicate customer records
  • Deleting customers
  • Forgot your password?

Season Setup

  • Adding shows and performance dates
  • Setting up regular subscriptions
  • Setting up “flex pass” subscriptions
  • Making subscriber tickets valid for each show
  • Setting up revenue tickets
  • Making revenue tickets or comps valid for each show
  • Setting up comps
  • Fulfilling subscription orders by mail

Taking Advance Reservations

  • Taking subscriber reservations
  • Taking phone-in ticket purchases
  • Checklist: Is the show ready to go on sale?

Front of House Operations

Integration With Other Sites

Donations

Reports

Documentation for Audience1st