Audience1st User Guide and Reference

• Home
• First Time Setup
• Tutorial Videos
• Site-Wide Options
• Using a Credit Card Swipe
• First-Time Setup
• Overview of Important Concepts
• Working With Patron Records
• Deleting Customers
• Merging Duplicate Customer Profiles
• Updating Customer Profile
• Looking Up or Adding a Customer
• Season Setup
• Setting Up Redemptions
• Setting Up Tickets and Subscriptions
• Setting Up Productions
• Overview
• Front of House Operations
• Will-Call/Reservation Check-in
• Walkup Sales
• Front of House Dashboard
• Donations
• Accepting and Recording Donations
• Account Codes
• Reports
• Customer Data Mining
• Financial Reports
• Ticket Sales
• Types of Reports
• Donation Reporting

When you click the Box Office tab, you’ll see the FOH dashboard which shows you:

• The performance date and time for which you’re running FOH (click Change to select a different performance)
• The “true capacity” of the house for this performance
• The number of advance tickets sold for this performance
• The number of walkup tickets sold for this performance (sold at the box office the day of the show)
• The number of seats still available (true capacity less advance sales less walkup sales)

Each time you check-in an advance-reservation customer or make a walkup sale, these totals are redisplayed.

From the FOH dashboard you can:

• Sell walkup tickets (day of show, sold at box office), including a walkup-sales report when the box office closes

• Check in advance reservations (will call). As you sell walkup tickets and check-in customers electronically, Audience1st tells you how many will-call customers you’re still waiting on, and how many walkup seats are still available to be sold.