If you sell tickets at the box office right before showtime, you can use the Walkup Sales capability. The Walkup Sales functionality can be accessed by any user whose privilege level is ``Walkup Sales’’ or higher.

The Walkup Sales user interface assumes that you do not have time to collect identifying information (i.e. names and addresses) for walkup patrons. All purchases recorded through the Walkup Sales interface are allocated to the WALKUP CUSTOMER, a fictitious placeholder customer that cannot be deleted. Furthermore, walkup transactions are marked to distinguish them from advance-sales transactions, so that settlement reports based on night-of-show sales can be easily generated.

When NOT to use the Walkup Sales interface

Two common scenarios may arise on a show night in which the Walkup Sales interface is not appropriate:

  1. For whatever reason, you specifically do want to tie a walkup purchase to a particular individual. In this case, you must enter it just as you would a regular reservation transaction, presumably while the angry mob waits their turn in line. If the customer is already in Audience1st this only takes a couple of clicks, but if it’s a new customer, you’ll have to enter their information to create their customer record.

  2. A Subscriber without an advance reservation wants to use a Subscriber voucher as a walk-up. (Your policy on whether to allow this and how to handle it may vary.) In this case, you must visit the Subscriber’s account and place the reservation just as you would for an advance reservation. Walkup Sales user privilege specifically allows this operation, for this exact reason.

How to record walkup sales

Click the Box Office tab to go the front-of-house display, then the Walkup Sales tab. A two-column screen will appear. At the top of the leftmost column, you can select a performance date (it defaults to today’s date). Beneath that are dropdown menus for every ticket type allowed for walkup sales for this performance. (When a ticket type is set up, the box office manager can indicate whether that ticket type is allowed to be sold to walkup patrons or not.)

To record a walkup purchase, simply select the correct performance date, then select the number(s) of ticket(s) of each type, and optionally add any additional donation.

Then in the rightmost column, you can enter payment:

  • To accept a cash payment, take the customer’s money and select Cash or Zero-Revenue, then click Record Cash Payment or Zero Revenue Transaction. (The latter option allows you to use the walkup screen to issue comps, though we don’t advise it because then you have no way to track who used the comp.)

  • To accept a check, select Check and optionally enter the check number or other info, then click Record Check Payment.

  • To accept a credit card if you do not have a swipe reader, select Credit Card, then enter the credit card information (CVV code in the red field, followed by first and last name, card number, and expiration date), then click Charge Credit Card.

  • To accept a credit card payment if you do have a a card swipe reader, you must still manually enter the CVV code in the red field (since this code number is not present on the magnetic stripe). Then swipe the credit card through the reader to record the charge.

After every walkup sale, the available-seat count and walkup-sales count are adjusted.

Recovering from errors

Did you accidentally sell a ticket for the wrong performance, or did you mean to “tie” a ticket sale to an existing customer but you purchased it using the walkup sales flow? Click Whoops, I Made a Mistake and you can transfer selected vouchers to another performance or another customer.

Walkup Sales Report

The walkup sales report shows the total walkup sales broken down by payment method, so you can reconcile the box office cash drawer at close of boxoffice.