Audience1st User Guide and Reference

• Home
• First Time Setup
• Tutorial Videos
• Site-Wide Options
• Using a Credit Card Swipe
• First-Time Setup
• Overview of Important Concepts
• Patron-Reported Issues
• Password Warnings
• Working With Patron Records
• Deleting Customers
• Merging Duplicate Customer Profiles
• Updating Customer Profile
• Looking Up or Adding a Customer
• Season Setup
• Setting Up Redemptions
• Setting Up Tickets, Subscriptions, and Nonticket Products
• Reserved Seating and Seat Maps
• Setting Up Productions
• Overview
• Advance Sales And Reservations
• Immediately Stopping Sales For a Performance
• Rescheduling a Performance
• Cancelling a Performance
• Order Cancellations and Refunds
• Telephone and Remote Sales
• Making Reservations For a Patron
• Adding Comps For A Patron
• Front of House Operations
• Will-Call/Reservation Check-in
• Walkup Sales
• Check-In Subscribers Without Reservations
• Front of House Dashboard
• Importing External Vendor Will-Call Lists
• Donations
• Accepting and Recording Donations
• Account Codes
• Reports
• Emailing patrons based on show attendance
• Customer Data Mining
• Financial Reports
• Ticket and Subscription Sales Reports
• Types of Reports
• Donation Reporting
• Customing Audience1st's Appearance
• Customizing Ticket Sales View
• Customizing Patron Checkout View and Door List
• Customizing Transacational/Confirmation Emails
• Integration With Your Theater's Website
• Creating Links to Buy Subscriptions or Camp/Course Enrollments
• "Donate Now" Link
• Simple RSS Ticket Availability
• Creating Links to Productions or Performances
• Show Calendar
• Real-Time Ticket Availability Thermometer
• Integration With Other Sites
• External Feeds and APIs
• MailChimp Integration

There are two ways to set up a link from your theater’s main site to accept donations directly via Audience1st.

NOTE: If you’ve been using another service such as PayPal for accepting credit card donations, consider switching to receiving these donations through Audience1st instead. This way, donations will be properly recorded, account-coded, and associated with the correct customer (if they have ever bought tickets from you via Audience1st before), and will show up automatically in financial reports from Audience1st.

A link to https://your-theater-name.audience1st.com/donate takes the patron to a “quick donate” page where they can make a credit card donation without logging in or having an account. Donations go to the default donation fund specified at setup time.

A link to https://your-theater-name.audience1st.com/donate_to_fund/NNNN takes the patron to a page coded to donate to the fund whose account code is NNNN, for specific fundraising campaigns. For example, if you have a fund coded 83956 for a particular project, https://your-theater-name.audience1st.com/donate_to_fund/83956 will go to a page that accepts donations that will be coded to that fund.