Knowledge Base category: Audience1st User Guide

  • Group Discounts, BOGOs, and Other Promotions

    When you create a redemption record to indicate that a specific voucher type is valid for a specific performance, you have the opportunity to enter one or more discount codes as well as set a minimum and/or maximum purchase per transaction. Discount codes (also called redemption codes or promo codes) allow you to set up […]

  • Discount Codes

    Discount codes allow you to offer special tickets (typically lower in price) to patrons who have received a specific promotion. When a patron goes to buy tickets, they will enter the discount code in the provided field and click the Redeem button to reveal the special tickets that are part of the promotion. When you […]

  • Designating House Seats for VIPs and Special Situations

    When you open up a performance to subscriber reservations or regular ticket sales, you may want to hold back some of the seats so that you can accommodate VIPs at the last minute or resolve a seating challenge. For example, if you found out three hours before curtain that a respected theater critic wanted to […]

  • Customizing Transactional/Confirmation Emails

    Emails sent by Audience1st to patrons in order to confirm a purchase, reservation, or profile change are delivered as HTML messages. You have a great deal of control over what these emails look like; you can add boilerplate messages, colors, logos, special fonts, and more to the emails that Audience1st sends to your patrons. Click […]

  • Show Calendar

    You can display a month-at-a-time, week-at-a-time, or other calendar view on your WordPress-based website by using any WordPress plugin that can load and display a calendar feed in “ICS” or “iCalendar” format. We recommend the ICS Calendar WordPress plugin from Room34 Designs. It is free to install and use, or you can upgrade to the pro […]

  • External Feeds and APIs

    Beyond the specific integrations listed in this documentation, developer-facing documentation for those wishing to use Audience1st feeds and APIs can be found in the GitHub repository’s wiki. Please email us if you would like to contribute a plugin or integration, or have a suggestion for one, or would like something exposed as a feed or API that […]

  • Mailchimp Integration

    TBD

  • Real-Time Ticket Availability Thermometer

    Audience1st Ticket Availability is a WordPress plugin that shows a thermometer-like view of ticket availability for upcoming performances. You can customize the content displayed by this plugin and the appearance in many ways. Some of the controls are in WordPress and some are in Audience1st. To install the plugin, log in to your WordPress installation […]

  • Simple Performance Listing

    If your theater’s website is built with WordPress, you can use WordPress’s built-in RSS widget to display a list of upcoming performances. The list will include the name of the show, the date of the performance, whether tickets are available or the performance is sold out, and a link to buy tickets. Follow these steps […]

  • Links to Buy Subscriptions or Enrollments

    If your theater sells subscription packages or offers classes or camps, you will want to add “Subscribe today!” or “Enroll now” type buttons or links to your theater’s website or marketing emails. This article tells you how. Subscriptions The link https://your-theater-name.audience1st.com/subscribe takes the patron to the Audience1st storefront where all available subscription packages are listed. The […]